Sales & Enquiries: 0121 333 7288 / sales@fixingsplus.co.uk
Trade Counter: Mon-Fri 8am-5pm | Sat 8am-12pm (excl. Bank Holidays)
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Last updated May 18, 2026
The data controller responsible for your personal information is:
Fixings Plus LTD
Luckmans, 1110 Elliott Court Business Park, Herald Avenue, Coventry, West Midlands, CV5 6UB, United Kingdom
Companies House Number: 05180788
Email: sales@fixingsplus.co.uk
Fixings Plus LTD has determined that the appointment of a Data Protection Officer is not required under UK GDPR. For all data protection queries, please contact us directly at sales@fixingsplus.co.uk.
This website is operated by Fixings Plus LTD and is built on WordPress using WooCommerce as a product catalogue platform. At present, the website operates in a catalogue-only capacity — no online purchases, orders, or payments can be made through this website. Should online trading be enabled in the future, this Privacy Notice will be updated accordingly and you will be notified of any material changes.
Fixings Plus LTD operates as a trade supplier. Trade accounts are managed in person at our premises. The website provides a facility to submit a trade account application form, which is then handled directly by our team — no online account or login is created as a result of this submission.
This Privacy Notice describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, please contact us at sales@fixingsplus.co.uk.
What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have adequate organisational and technical processes in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at sales@fixingsplus.co.uk.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you submit our trade account application form, contact us via our website, or otherwise engage with us directly. Our trade account application form is powered by Gravity Forms and is submitted electronically, after which it is handled entirely by our team in person. Submitting this form does not create an online account or login on this website.
The personal information we collect may include the following:
Where we rely on your consent to process your personal information, that consent is collected via a clearly labelled checkbox on our information forms and trade account application form. Ticking this checkbox constitutes your consent. You may withdraw your consent at any time — see Section 9 for details on how to do this.
We do not process sensitive information.
Please note: this website does not currently process any online payments. No purchases can be made through this website at this time.
Should online trading be enabled in the future, we may collect data necessary to process payments, such as your payment instrument number and associated security code. In that event, all payment data would be handled and stored by one or more of the following providers, and you would be notified of this via an updated Privacy Notice:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information. We also collect information through cookies and similar technologies. For full details of the cookies we use, please refer to our separate Cookie Policy, which is managed and maintained via Complianz.
The information we collect includes:
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, including:
We do not carry out any automated decision-making or profiling that produces legal or similarly significant effects on you as defined under UK GDPR Article 22.
In Short: We only process your personal information when we have a valid legal reason to do so under applicable law.
Under the UK GDPR, we are required to identify the specific legal basis we rely on for each processing activity. The table below sets out how we map each activity to its legal basis:
We rely on consent for the following activities:
You may withdraw your consent at any time by contacting us at sales@fixingsplus.co.uk. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
We rely on this basis for the following activities:
We rely on legitimate interests for the following activities, having carried out a Legitimate Interests Assessment (LIA) to ensure our interests do not outweigh your rights and freedoms:
We rely on this basis for the following activities:
We may process your information where necessary to protect your vital interests or those of a third party, such as in situations involving potential threats to personal safety.
In Short: We may share information in specific situations and with specific third parties.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services on our behalf. We have contracts in place designed to safeguard your personal information — they cannot do anything with it unless instructed, and they commit to protecting and retaining it only as directed.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We use cookies and similar tracking technologies (such as web beacons and pixels) to maintain security, support site functionality, and gather analytics information. Full details of all cookies in use on this website — including their purpose, duration, and provider — are set out in our separate Cookie Policy, which is managed via Complianz and kept up to date automatically.
We use Google Analytics, including Remarketing and Demographics & Interests Reporting features. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout. You can also opt out via http://optout.networkadvertising.org/ or http://www.networkadvertising.org/mobile-choice.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Our specific retention periods are as follows:
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it. Where deletion is not immediately possible (for example, because your personal information has been stored in backup archives), we will securely store and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at sales@fixingsplus.co.uk.
In Short: Under UK GDPR, you have rights that allow you greater access to and control over your personal information.
Under UK GDPR, you have the following rights:
If you believe we are unlawfully processing your personal information, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Where we rely on your consent to process your personal information, you have the right to withdraw it at any time. Since consent is given via a checkbox on our forms, you can withdraw it just as easily by emailing us at sales@fixingsplus.co.uk stating that you wish to withdraw your consent. We will action your request promptly. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by emailing us at sales@fixingsplus.co.uk. You will be removed from marketing lists promptly. We may still send you service-related messages necessary for the administration of your trading relationship with us.
To review or update the personal information we hold about you, please contact us using the details in Section 13. We will action your request in accordance with our retention obligations set out in Section 6.
Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, though this may affect certain features or services. Full details are available in our Cookie Policy.
Most web browsers and some mobile operating systems include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.
In Short: Some of your data may be transferred outside the UK. Where this happens, we ensure appropriate safeguards are in place.
As a UK-based company, we generally process your personal information within the United Kingdom. However, some of our third-party service providers operate outside the UK, which means your personal information may be transferred to and processed in countries that do not have the same data protection laws as the UK.
Specifically:
Whenever we transfer personal information outside the UK, we ensure that at least one of the following safeguards is in place:
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by a revised date at the top of this notice. If we make material changes — such as the introduction of online trading functionality — we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at sales@fixingsplus.co.uk or contact us by post at:
Fixings Plus LTDBased on UK GDPR, you have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or request deletion of your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law, including our legal obligations to retain certain records (see Section 6). To submit a request, please contact us at sales@fixingsplus.co.uk.